Introduction to the Support Center

The Promo Nation Support Center is our extensive Knowledge Base that offers information about our Marketing Deals.

There are MANY more articles, resources, and invaluable tools on the Support Center than what's visible to you right now. 

If you're a Citizen here at Promo Nation, you'll be able granted access to the Citizen-exclusive articles in "Citizen Central", which will help you make the most out of your Marketing Deal. 

We will send you an invitation via email to SET UP YOUR PASSWORD. We'll also send you a note on Tallyfy when we've done this.  Simply tap to set up your password (this is known to you only - we don't need it and will not ask you for your password). Once you've done that, we will give you access to the Citizen-exclusive articles (this will take 1-2 business days after the creation of your password).

You'll have more information about the activations once we've given you access to the Citizen articles.

You can share your log-in information with specific members of your team who will help you during your Marketing Deal. Please DO NOT SHARE your log-in details outside your team. We limit accounts to one registered Citizen email address ONLY.

You will be notified through Tallyfy when access has been granted. Please make sure that you're logged into your Support Center account in order to access the Citizen-exclusive articles.

This access to the Citizen-exclusive articles will facilitate you knowing more about each activation, your Marketing Deal overall, specifics you need to know to get the best out of your promotional campaign, and clarity on what to expect and what we expect from you.

In the meantime, you can explore the public articles available in our Support Center. More categories will appear to you based on the Marketing Deal you're on.

If you have any questions or need help, tap the chat bubble (bottom right) and send us a support ticket.

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